Useful1. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. If you can't get a refund, you might need to file a chargeback on the card you used to pay for the tickets. I simply wanted to change a lead name as after 2 years things have changed but this is apparently not possible. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. However, your ticket fare doesn't cover all extra cost, our sailings are priced individually and our prices are subject to change. Offering the widest choice of cross-Channel ferry routes to France and northern Spain, we have a fleet of 7 spacious and comfortable cruise ferries and also operate a high-speed ferry service to France during the summer months. Here are 8 tips for writing great reviews. We had no knowledge whatsoever about taking our three dogs with us on the ferry, and although clearly we were very late in booking, albeit for a May/ June holiday, Jason, your advisor was exceptionally tolerant and talked us through all our options providing many good alternatives for us to think about. Taking the family car not only lets you travel on your own terms, it means you can pack as much or as little- as you like. . They give you the option to cancel with a 75% refund until four hours before your scheduled travel. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. Before this, you can only receive a partial refund via a travel voucher. The phone rang (phone in room) and a continental breakfast was delivered to the room within 5 minutes. View more details. Would not refund difference or apply to my booking when I phoned, Dear Patricia, Thank you for taking the time to write a review. This email was sent January 10, 2023 3:49pm. I will read the page again so fear not. For the best family adventure just add a Brittany Ferry crossing. The commodore class cabin was exceptional and the bed was comfortable.However, my only complaints are that the ship was travelling on average of 13 knots this is due to there being no available berths in Portsmouth until Bretagne left at 20:15.Also on our crossing on the way we travelled on Pont Aven which had a more substantial wine list then Salamanca which didn't have a bottle worth drinking which is a pity. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries. In the case of Standard and Flexi tickets, you pay fewer . Most flexibility, 25% deposit at time of booking, free amendments up to four hours before departure and 75% refund in the event of cancellation before departure. Trains to Belfast. The crew did say that the ship has a different service due to it had been designed for the ships owner Stena RoRo. As always, the food will be great and the company will be awesome. Standard. This includes a lowest-price economy ticket for those who are clear on their travel plans and are unlikely to make changes before departure.. Thats the message from Brittany Ferries which has just opened for reservations ahead of the 2020 season. A full refund is granted if you cancel within 24 hours of booking. Here's what Brittany Ferriescustomers should know about refunds. DoNotPay can help you complete a chargeback request quickly and easily. It looks like the link pointing here was faulty. DoNotPay can help you avoid unwanted charges altogether with its virtual credit cardproduct. Dont make chili, thats OK. Come sample and help to judge. We have helped over 300,000 people with their problems. Kind regardsLeah Brittany Ferries. But much better than Galicia. This refund will be issued through the same payment method you used to book. Dear Dean, Thank you for taking the time to write a 4* review. Ask A8719VLandrewc about Brittany Ferries. Lets see whether you can make amendments to your tickets or not. We had a 4 berth cabin for two. Cancellation Charges - Terms & Conditions: Our lowest Economy fare comes with some restrictions.To change a booking, you may pay a fee per journey, together with any increase in fare. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. Date of experience: 05 January 2023. Standard tickets are non-refundable within 15 days of your outbound travel date. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. Review tags are currently only available for English language reviews. Flexi 165. Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before travel and get 100% of booking value refunded as a travel credit (valid for travel up to end 2022). This is the version of our website addressed to speakers of English in the United States. Brittany Ferries . It's just all a little confused (as are the ticket options). Brittany Ferries also charges cancellation fees on its tickets. May 5, 2020. for the first time since covid travel restrictions. Successfully filing a chargeback can be tedious and difficult. . 20/20 per amendment within 4 hours and after outward sailing : . The shop was small but ok. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if later in the year when perhaps in a cheaper charge season. Thanks to the crew for looking after us. Customers wishing to make a reservation can visit www.brittany-ferries.co.uk or call 0330 159 700. www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. brittany-ferries.co.uk Say Hola to Spain in 2023. Date: Monday, 2 January 2023 00:00 Source: Ventouris Ferries. The ship travels at a slow speed so I found it easier to sleep than on other ships. Only given 3*. Slept well on journey - beds very comfortable! Being some way south of Madrid before realising I contacted the Brittainy Ferries Lost Property Dept. Very poor, are these shops properly maintained? Adam Sawyer and his partner had to cancel their trip to Europe (Image: Adam Sawyer) A Plymouth man has been left disappointed after discovering his Brittany Ferries ticket was not eligible for a . We look forward to welcoming you on board. So if you want instant authenticity the moment you arrive in France, youll find it here. All rights reserved. Review of the booking experience and revision only .The online booking procedure was very clear and straightforward . Whispering Woods Campground. In case of tickets canceled by the Brittany ferries, you are entitled to a full refund, no matter which ticket type you purchased. more. Online. Husband had a cooked lunchtime meal - very impressed. Travel and Tourism. Contact the company atexisting.bookings@brittanyferries.com. Subscribers do not see these advertisements, To join in you must be a member of MotorhomeFun. Holyhead - Dublin. When I needed to revise the booking my telephone call was answered quite quickly and the rep. very helpful, with the cost revision immediately available. Fees are in addition to any price increase that may apply. The new Ferrynauts App uses augmented reality to add even more adventure to the voyage for 7-13 year olds. Each ticket has a different price set and provides better comfort. Find out how we combat fake reviews. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. How is one supposed to contact this company? If you've already purchased something and want a refund, DoNotPay can help get refunds from: DoNotPay can help you save time and protect your privacy in many different ways. However, if you want to go further afield, Cherbourg is an easy introduction to the rest of Northern France too. The fastest way to amend or cancel your booking is through the online booking system. Im starting to wonder? Whethe Having ascertained online that the ferries we wished to book were running, I rang to make the booking. 590 amp; ~26cm HS-1 But what annoys me is having altered your crossing if you need to pay extra, you pay there and then.But what if your crossing is now cheaper? So where would you like to go in 2023? Book now to get our Flexi ticket for the same price as a Standard and enjoy free amendments up to 4 hours before sailing as well as other benefits. Estimate Value. So were introducing a new range of ticket types allowing customers to choose from more options, customising their ticket in line with their own requirements and budget. Whereas if I book through the Club I can amend or cancel without any club fees, but assume they will pass on the BF amendment/cancellation fees? Each ticket has a different price set and provides better comfort. Twice been on hold for over 2 hours. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. Once on board, enjoy high levels of service and comfort, whilst we take you closer to your destination. Kind regardsAlison. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. Date of experience: 02 January 2023 Himadri is a travel enthusiast who loves exploring different parts of the world. These tickets require a 50% deposit at the time of booking, which is non-refundable. Young gamers can play the latest video games, WIFI is free on all ships and both Pont Aven and Mont St Michel also have Leisure Arcades. #1. So far we couldn't get there to use their voucher so they cancelled it and charged a cancellation fee equivalent to the value of the voucher. I am not complaining about the crossing or the staff on board. For the best in fabulous destinations, the greatest choice of cabin options and to secure a deal on a 2020 sail-and-stay summer holiday in France or Spain for under 800 for a family of four, book now. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Is that right or am I reading it wrong? There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. Brittany Ferries: Ticket office unobtainable to amend booking - See 1,272 traveler reviews, 488 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. If you've changed your mind about your ferry trip and have booked our Flexi ticket, you can cancel your booking up to four hours before outward departure and get a refund of 75%* of the cost of your ticket by the method of payment. Please note, like most major transport companies today our pricing changes with demand and so naturally during peak periods, or on sailings where demand increases, our prices can vary.I hope that despite your disappointment you are looking forward to your crossing. https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-termsI can see from our records that you have been liaising with members of our Customer Services team. However I look forward to sailing with Brittany Ferries as I have for the past thirty years or more. 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